Vision

To be the preferred multi-functional managed service provider in Singapore and the region.

Mission

To deliver quality managed services, enhancing values and convenience for our partners and clients.

Corporate Structure

ST Electronics (e-Services) Pte Ltd (STEE –eServ) is a wholly owned subsidiary of ST Electronics (Info-Software Systems) Pte Ltd. We manage a wide-ranging suite of services in Finance, Human Resource/Payroll, Welfare, Education/ Career Transition and Administration. Through a strategic partnership arrangement, these services are provided for the Singapore Ministry of Defence and Singapore Armed Forces community. Other public sector organisations and commercial companies are also benefiting from our expertise generated over years of professional practice.

STEE-eServ is the first home-grown multi-functional shared services organisation in Singapore. Our service delivery model leverages on our strong domain knowledge in operationalising policies, translating them into integrated e-enabled processes which offer customers one-touch convenience, reliability and excellent services.

As an organisation staffed by a team of over 320 experienced professionals who have successfully navigated the entire shared services journey of centralisation, standardisation and value creation, STEE-eServ is well positioned to deliver shared services to any company, regardless of its size and policy complexities. Our service-centred culture ensures that you receive the best each time and all the time.

About Us

ST Electronics (e-Services) Pte Ltd (STEE-eServ) is a wholly owned subsidiary of ST Electronics (Info-Software Systems) Pte Ltd. We manage a wide-ranging suite of services in Finance, Human Resource/Payroll, Welfare, Education/Career Transition and Administration.

As the first home-grown multi-functional shared services organisation in Singapore, our service delivery model leverages on our strong domain knowledge in operationalising policies, translating them into integrated
e-enabled processes which offer customers one-touch convenience, reliability and excellent services.

In accordance with ISO 9001:2000 requirements, STEE-eServ has established a Quality Management System to ensure strict compliance with policies and procedures. This system builds a self-sustaining quality culture and provides a framework for achieving customer satisfaction through continual improvement and prevention of non-conformity.

Financial Services

STEE-eServ provides a wide range of financial services comprising of accounts payable, accounts receivable, accounts management and reporting, cash and credit card management, training/advisory support for financial appointment holders, performance reporting, policy enhancement recommendations, system modules design, and also testing and implementation.

STEE-eServ’s operating principles ensure a high level of customer satisfaction through:

• Strict compliance with policy requirements
• Comprehensive checks and controls instituted in system, process and workflow
• Best practices in accounts payable, accounts receivable and accounts management & reporting
• ISO certified and Service Class certified operating standards and continuous improvement
• Robust confidentiality safeguards of data and information
• Dedicated and customer-focused service delivery

HR, Payroll and Welfare Services

STEE-eServ operationalises your well-designed HR policies into products and services. Our multi prong approach brings together professionals who are well-steeped across various HR disciplines to execute your policy intent through a comprehensive set of quality services.

We interpret policy complexities, advise on implications, reinvent traditional processes, put in place leading practices which leverage on the possibilities afforded by technology and focus on continuous innovation over time. Besides providing our clients’ employees with the most positive of experience in their interactions on HR matters, STEE-eServ facilitates optimal use of your workforce through programmes to improve and upgrade their skills to meet your dynamic business needs.

STEE-eServ provides a varied range of employee services to MINDEF and SAF personnel, such as processing Welfare Benefits and Claims, managing Welfare Programmes and Amenities, processing Overseas Travel Allowances, Travel Orders, conducting Military Heritage and Educational Tours. With the company’s experience and capability in providing end-to-end services from payment to employees and vendors to implementing policies, STEE e-Serv continues to work with strategic partners to develop new policies, benefits and services that are both innovative and creative. STEE-eServ has also consistently supported our partners to become preferred employers.

STEE-eServ’s HR, Payroll and Welfare Services bear the following hallmark:

• Full compliance with prevailing legislations and policies;
• Robust checks and controls in-built into systems and workflows in accordance with best industry practices;
• Accuracy and timeliness;
• Strict adherence to data protection and confidentiality safeguards;
• ISO and Service Class Certified operating standards with continuous improvements;
• One-touch, fuss-free convenience; and
• Excellent service delivery

Education and Career Transition Services

STEE-eServ’s Education Services provides high quality customised training and development to increase workplace performance.

Our Career Transition Services provides the transiting staff with useful tools, initiatives, resources and information that will help and prepare them in this quest.

We also specialise in organising Learning Events of any group size, to bring learning and fun to your people beyond classroom setting.

We ensure high customer satisfaction which our more than 10,000 customers each year have always affirmed.

Administration Services

STEE-eServ has many years of experience in managing huge population groups, massive volumne of documents in relation to events and ceremonies that requires mass registration and distribution of flyers, brochures, letters, etc. We ensure timely and accurate production and distribution of the collaterals and provide administrative support to ensure the smooth conduct of events / ceremonies or exercises.

We operate with an aim to improve cost efficiency, customer experience and compliance with legistration and policies.