1. What is iServe?

iServe is a Shared Services Programme, initiated by the Charity Council to support the Charities/IPCS and NSAs in their corporate administrative functions, so as to allow the Charities/IPCS and NSAs to better focus on their core strategic missions of providing quality services and assistance to their beneficiaries or in promoting sports excellence.

2. What are the Services offered by iServe?

iServe offers a comprehensive suite of professional corporate administrative services specially tailored for the Charities/IPCS and NSAs. For a start, the base services are in Finance and Accounting with options for Procurement and Payroll services. Additional services such as Travel Management, Training etc may be included subsequently.

3. Why should Charities/IPCs and NSAs sign‐up for the iServe programme?

By signing‐up for the iServe programme, Charities/IPCS and NSAs can be relieved of the mundane administrative work, and enjoy value for money professional services by tapping on the economy of scale of the shared services. Moreover, Charities/IPCS and NSAs can enjoy attractive VCF funding that subsidises up to 75% of the shared services cost (Please
see the VCF Information Sheet attached for more details). They can also be assured that the services are performed in compliance with regulatory requirements and reporting standards.

4. Can Charities/IPCS and NSAs sign‐up for the Optional Services i.e. Procurement and/or Payroll services without subscribing to the base services i.e. Finance and Accounting Services?

No. The Optional Services are made available to the Charities/IPCS and NSAs only if they sign‐up for the base services.

5. What is the duration of the iServe programme?

iServe is a 3‐ year programme which starts from 1st October 2009 and ends on 30 Sep 2012, with a review to be conducted towards the end of the period.

6. Can I continue with the iServe programme after 30 Sep 2012?

Yes. Though the contractual period for iServe programme ends on 30 Sep 2012, the Charities/IPCS and NSAs can continue to engage STEE‐eServ to provide the required services. However, there may not be any VCF subsidies after 30 Sep 2012.

7. How does iServe charge for its services?

iServe will charge on a monthly basis, based on the volume of financial transactions processed (eg. vendor invoices paid, no. of bills raised, no. of journal adjustments made, etc.) and the number of financial reports generated (eg. financial statements, fixed asset register, budget‐variance report, etc.) for each Organisation.

The Organisations will be invoiced for iServe services on a monthly basis.

8. What is the estimated monthly charge to engage iServe services?

The estimated monthly charges, based on the volume of financial transactions processed
and a standard set of financial reports, are as follows:

The standard reports include:

Monthly Fixed Asset Register
Monthly Bank Reconciliation (1 account)
Monthly Balance Sheet Schedule
Monthly Preparation of accounts : Balance Sheet, P/L Statements, Cash Flow, Trial balance
Monthly Aging Reports (AP and AR)
Monthly Statement of expenditure reporting for funded program / event /project (1 report)
Monthly Budget‐Variance Report
Quarterly GST Submission
Annual Return of Donation (mandatory for IPC)
Annual Return of Tax‐Deductible Donation (Mandatory for IPC)